Services

Risk identification and assessment
What are the risks to your business?
We can help you identify, categorise and assess your risks, and decide on remedial measures to tackle them.

Reputation management
How healthy is your corporate reputation?
We can provide an intellectual framework for measuring and improving corporate reputation that bridges the gap from where you are now to where you would like to be.

Stakeholder engagement
What do your stakeholders think of you?
Managers face a bewildering array of stakeholders - customers, employees, shareholders, regulatory authorities, industry bodies, unions, NGOs, politicians, analysts, and the media, to name but a few. We can help you develop strategies that engage with the people and the institutions that matter.

Issues management
What are your key issues?
Every organisation has issues to contend with. If these are not managed effectively, they can rapidly escalate into crises. We have developed a disciplined system for managing issues that allies leading academic thinking with simple, practical steps.

Crisis and continuity planning
How satisfied are you with your current plans?
Every company should have crisis management and business continuity plans that are up-to-date and easy to use. We are experienced in creating such plans from scratch or tailoring existing plans to better meet the needs of the organisation.

Crisis simulations
How well trained is your crisis team?
A simulation is the best way to test the crisis plan and an excellent team building exercise in its own right. We can design and facilitate simulations that will stimulate the team and test the plan.

Crisis response
How confident would you be at handling a crisis on your own?
By definition a crisis is something out of the ordinary. It is certainly unlikely to be your core business. But it is ours. We can provide you with the peace of mind that comes with over 20 years' experience helping companies respond to a variety of crisis situations.

Audits
What happens after an incident?
Sometimes it can be helpful to have an independent expert review what has occurred and make recommendations for the future. That way the organisation learns from the experience.

Media training
How comfortable are you with interviews?
The media can make or break a company’s reputation. This makes facing the cameras a challenging experience. We can hone your messages and instill your spokespersons with the necessary skills and confidence.

Media relations
How good is your media profile?
Developing a compelling story is key to building reputation in the long term. We can also assist with more immediate demands such as managing relations with the media in a contentious situation.
 
Employee relations
Could internal relations be improved?
Maintaining morale and maximising employee support can be complex and challenging, particularly during change. We can help you articulate your business strategy, develop your corporate culture, and manage sensitive issues.